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Amazon Vine program
Posted by Bizistech Team

Amazon Vine Program

Tips 1

Product reviews play a crucial role when we are talking about the Amazon business as they help in generating more sales and boosting rank. So, there is always a need to have a process that can encourage your customers to leave a review after every purchase. It is quite possible that you have a slow-moving product. In this situation, the amazon vine program has got you covered.

Amazon Vine is basically a customer review program in which Amazon reviewers or Vine Voices are selected based on their review rank. This rank is usually assigned on the basis of benefit, quality, and quantity of their reviews to other Amazon customers.

Amazon has launched this program in order to provide unbiased and honest reviews to customers. Customers receive free products in exchange of reviews.

Vine Voices are not paid to provide reviews instead they will just collect a free product. All of the vine products are submitted by vendors to Amazon which are then distributed by Amazon to the selected customers. Vendors will have no control over what voices will review their products. Either it can be negative or positive.

How it works:

Once you enrolled in this program, one of the vine voices can request to review your product. In exchange of your product, you will get a review.

Well, one thing that you should keep in your mind is that there is no guarantee that you will receive a positive review. It depends on your product and the reputation of the product in the customer’s mind.

How to enroll in Amazon Vine program:

Currently, it is accessible by third-party sellers as well and costs no fee. All you have to bear is the cost of the product provided for review. Given below are some requirements that you must fulfill in order to register for this program.

  • You must be a brand registered seller on Amazon.
  • You must provide each product for free for which you want review.
  • Must contain less than 30 reviews on your listing.
  • Your product should not fall under the “adult” products.
  • The product must be FBA in new condition.
  • It must be launched when you are about to enroll for the vine program.
  • Must contain available inventory.
  • Must add image and description to your listings.

Enrollment Steps:

  • From your seller central account go to Vine under advertising tab.
  • You will see “enroll in amazon vine” button.
  • Then you will be asked to provide your ASIN, after that tap on enrollment.

After that you need to send your product to amazon which will be forwarded to customers. Currently, Amazon allow users to register up to 5 ASINs at a time. It hardly takes 4 to 8 weeks to receive a review from voices. This is because they need some time to evaluate your product.

Pros and Cons of Vine Program:

Pros:

  • You can receive almost 30 reviews.
  • As vine voice are selected by Amazon so they surely provide through, detailed, and oriented reviews.
  • Voice notifies about every aspect of the product.
  • It is totally free; no enrollment charges.
  • Having positive reviews; if received, about your products you will surely have more sales and revenue.

Cons:

  • There is no guarantee that you will receive positive reviews every time.
  • You can only enroll to this program if your brand is registered.

At a time, only 5 products can be enrolled in this program.

how do you contact amazon customer service?
Posted by Bizistech Team

How do you contact amazon customer service

Tips 0

Amazon is the world’s biggest online marketplace. Many people prefer Amazon over other e-commerce platforms due to its competitive prices, quality, and variety of products. Either you are a seller or a buyer, at some point, you’ll have to contact Amazon customer service. Most people find difficulty in approaching amazon customer service. If you are also one of them, then don’t worry. That is why we are here. 

In this article, we will share how you can quickly contact Amazon customer service.

Contact Amazon through phone call: Different phone numbers are available that you have to select concerning your country and your issue. These numbers are mentioned below.

  1. Toll-free number (866) 216 -1075
  2. Legal issues number (206) 266 – 4064
  3. Payment issue number (866) 216 -1075

According to your issue, to find the appropriate number, move to the amazon help center and click on “Contact Us.” Choose the category of your case and provide the details of the issue. Scroll down to “Talk to someone” and tap on “Phone.” After that, make sure to provide your country and phone number. Now, they may ask for your phone number so the Amazon representative can call you. In another case, the company can provide you a number on which you can call.

When accessing Amazon customer service, keep accurate information about your Amazon account in your mind; besides, along code will be sent to your phone number, which you have to enter at the start of the phone call.

  • Contact Amazon through social media:

You can contact Amazon through their social media pages like “Amazonhelp on Twitter. You can also directly send them a message on Instagram and Facebook pages. Most of the clients get responded to on social media accounts immediately. So, if you don’t want to call them, you can directly communicate with them by using social media. 

  • Contact Amazon through E-mail:

Another way of approaching Amazon customer care is through e-mail. You can send them your query on ecr-replies@amazon.com. However, Amazon representatives may do not respond to your e-mail instantly. It is always suggested that if you are looking for a quick response, it is better to go for a phone call or use the Amazon Twitter help through @AmazonHelp.

  • Contact Amazon through live chat:

You can also request a live chat session with Amazon customer care through  https://www.amazon.com/gp/help/customer/contact-us webpage. Choose your item and order on which you want to discuss. Now, from the dropdown menu, select the issue. After that, the chat button will appear; tap on this button to begin the live chat.

How amazon feedback request template works
Posted by Bizistech Team

How amazon feedback request template works

Tips 0

Some buyers on Amazon simply buy from the first seller that they come across while searching without checking the feedback and review. On the other hand, most of the regular buyers give considerable importance to the feedbacks. These types of buyers pleasantly provide comments and feedback too.

Need of feedback rating:

To gain the trust of customers, high amazon feedback is a must-have thing. The feedback is an indication to customers that you are selling high-quality and top-notch products on Amazon. 

Luckily, Amazon enables the seller to request feedback from buyers. However, before requesting make sure that you are using the approved method. All you have to do is to follow these below mentioned simple steps

  • Using an Amazon system send an email to the buyer. Provide the “Feedback request” title as a subject.
  • On the packaging slip mention to a buyer that you are requesting their feedback.

Along with-it Amazon also provides the template to request feedback from the buyer. However, writing your own feedback request is highly recommended. This is because it is better to use your own convincing words instead of the same repetitive words. One important thing is that you should wait at least 5 days after sending a feedback request email to customers.

Amazon Feedback request templates:

Template 1:

When to send this email: It is right to

send it when the order is confirmed for delivery. We can say it is 2

days before when the buyer receives the order. 

Hi {{Buyer First Name}},

I am {{Seller Name}} from {{Seller Brand}}. Thank you for choosing {{Product name}}. We have tried our best to ensure that our product meets your expectations. 

We want to let you know. There are different ways through which you can utilize our product. I have attached the file {{File name}} that contains creative ideas about using the product. 

This file will help you in getting the most out of the product. Meanwhile, you can track your order using this link {{Order link}}.

We will follow up with you shortly to ensure that everything is going smoothly with our product; if you have any concerns and queries, please contact us.

 {{Contact Link}}

Sincerely,

{{Brand Name}}

Template 2:

When to send this email: If the buyer has a problem with your product, it is better first to contact them directly and try to fix it. By doing so, you can avoid the negative feedback the buyer leaves when they receive the product. 

Hi {{Buyer First Name}},

This is {{Seller Name}}, Thank you for choosing {{Brand Name}}. We want to check if everything is OK with your order.

We want to clarify that you are 100% satisfied with our product. If you have any issue or problem-related to it, you can directly contact us, we will respond to you as soon as possible. We highly recommend doing this before leaving Amazon feedback as it can immediately solve most of its issues. 

If you are happy with our product, please leave a review for us. We will be grateful. 

Regards,

{{Brand Name}}

Template 3: 

When to send this email: Customizing your template can cause a positive impact on the buyer, which ultimately leads to positive feedback. Ask this feedback from buyers after they have received the product.

Hi {{Brand Name}},

Thank you for purchasing our brand {{Brand Name}}. I hope everything is according to your exact requirements. We will be thankful if you can spare some time and provide us feedback about your buying experience. Did the product arrive on time? Is it how what you have expected? 

This feedback will aid in my growth and improvement. It will also help another buyer to get information about the product that I am selling. 

Thank you for your order. We hope you will shop again.

Warm regards,

{{Brand name}}

Conclusion:

We hope these templates provide you enough idea that you can easily create your template and save the templates featured here.