How to cancel an eBay order? Step by Step Guide

Mistakes can happen, and eBay understands that. Cancelling an order is no longer difficult on eBay; you can easily cancel your order now, whether you are a buyer or a seller. Sometimes customers mistakenly order the wrong product or enter the incorrect shipping address, or in some cases, add three or 4 quantities of items in the cart and place the order.

On the other side, sometimes the sellers go out of stock and forget to update the listings. These mistakes are very common and can be corrected with a few simple steps. eBay gives you an option to both seller and buyer that they can cancel their orders; wanted to learn how?

That’s what the purpose of this guide is. Today we will guide you step-by-step on how you can cancel an eBay order both as a seller and buyer.

So, let’s dive into the guide, 

How to Cancel an eBay Order as a Buyer?

If you are a buyer and you mistakenly make a purchase, or after purchasing the item, you changed your mind, you can cancel your eBay Order. Now you have two ways you can cancel your eBay Order. 

eBay Cancel an Order Within the Hour

The best method if you want to cancel your order is to cancel within the same hour you make a purchase. For that, follow these steps:

• Go to eBay.com and log in to your account.
• Click on “My eBay”.
• After clicking “my eBay” choose “Purchase history”   from the drop-down menu.

• Now, the purchase history will show you all the products that you have purchased. Select the product you want to cancel cancel.

• After selecting the product, the product detail page will be opened. At the right corner, you will find the option “eBay more actions.”

• Click on the arrow the drop-down menu will open, choose “cancel order”.

• Select the reason for canceling the order.

• Submit your request. eBay will automatically cancel your order and send you a confirmation email. If you have paid the amount of the product, you will be refunded through the same payment method you have paid.

How to Cancel an Order on eBay After an Hour?

Now, if you want to cancel an order on eBay after an hour, you need to follow these steps:

• Go to eBay.com and log in to your account.
• Click on “My eBay”.
• Click “my eBay” and choose “Purchase history”   from the drop-down menu.
• Select the product, click on eBay more actions and choose contact seller.
• Select the topic,  why you want to contact the seller.

• Write a detailed message and explain why you want to cancel the order to the seller. After that, send a request to the seller.
• The cancellation request will send to the seller. The seller has three days either accept the request or reject it. If the seller has already shipped the product, the buyer can request a return.  

How to Cancel an eBay Order as a Seller?

Sometimes many sellers go out of stock and forget to update their listing, or they have left damaged products. In such cases, the sellers want to cancel the other so that they won’t affect their accounts.

Follow these steps to cancel your eBay order as a seller:

• Go to ebay.com and sign in to your account.
• Click on “My eBay” and choose “Sold” from the drop-down menu.

• From the sold, the list of all the products will open that you have sold till now.
• Select the product you want to cancel.

• Click on eBay more actions.

• From the drop-down menu, choose “cancel order”.

• Select the reason for canceling the order.

• After selecting the reason click on “continue”.

• Refund the buyer if he/she has already paid you.

• eBay will send you an email and the buyer informing you about the cancellation of an order.

FAQs

Conclusion

Cancelling an order may seem easy, but you must follow the right step; that’s why we try our best to explain to you every possible scenario.

For sellers, they must cancel their order in a way that does not affect their account health. If you have any questions about eBay account management, you can contact us. We offer a-z eBay store management services that will you grow your business on a larger scale.